Meet the DynaFlex Team

The DynaFlex^® Philosophy
We are intensely committed to providing our customers with the service, quality and value that they expect and deserve. We will do whatever it takes to service our customers in every detail with consistency and courtesy. We want to be your first choice!

Best Fit Guarantee
You demand it . . . DynaFlex® guarantees it! Our appliances fit the first time every time. All of our appliances are fabricated by experienced, knowledgeable and highly skilled laboratory technicians. To assure quality, only the highest premium materials are used in appliance fabrication.

How to Send a Case
Accurate working models and an appropriate construction bite are required. Please pour working models in orthodontic stone. Check impressions for any “pulling in” of the alginate material away from the impression trays to help eliminate model shrinkage and distortion. For accurate working models, all impressions should be poured as soon as possible.

Delivery Times
DynaFlex’s® normal scheduling is 3 to 5 days in Lab. To be sure your appliances are delivered promptly, please utilize the “date wanted” box on all your prescription forms with a specific date. It is important to allow 2 days shipping each way when scheduling your cases. Same day lab service is available on most appliances at no additional cost.

Shipping & Handling
To avoid damage, we recommend that each model is wrapped individually. All models should be marked with both the patient and doctor’s name for proper identification.

For shipping your cases to DynaFlex®, we provide convenient postage free mailing labels. All your cases will be returned guaranteed 2-Day UPS for a small shipping and handling fee. OVERNIGHT DELIVERY is also available for an additional charge.

Technical Assistance
DynaFlex® is as close as your telephone. Feel free to call our toll free number 1-800-489-4020 for assistance on appliance designs and appliance adjustments.

Retainer Assurance
When you purchase Retainer Assurance you are guaranteed a one time replacement of your retainer. The certificate is good for six months and is only valid on retainers