Frequently Asked Questions

Commonly asked questions concerning Digital Services are answered below.

If you need further help, we are happy to offer assistance. Call our Customer Care Team at 800-489-4020.

Digital File Transfer Questions

What is a “.stl” file?

An “.stl” is a file extension that stands for Stereolithography. This is the file type that can be produced by orthodontic scanners.

Can I send my .stl file to DynaFlex® for appliance fabrication?

Yes. If you are a first time user, please contact our customer care team to schedule a set up appointment. Setup is quick and easy.

Which orthodontic scanners can DynaFlex® currently accept .stl files from?

iTero, 3Shape, Lythos, True Definition, Casestream, Cerec, MotionView, and many more. If you are not sure about your scanner. Call our customer care team at 800-489-4020

How long does it take for DynaFlex® to print your digital model?

Your digital model can be printed within 24-72 hours.

What appliances can be made from my digital scan?

Any appliance that you see in the DynaFlex® Laboratory Catalog can be made from your digital scan.

How do I send my .stl file to DynaFlex®?

Your files are sent to DynaFlex® through a secure file portal that you are given a username and password to. Or they are sent to us directly from your scanner.

Digital Model Storage Questions

What do I get back with my case?

Enclosed in each folder file is a “3SZ” file (3d file) and a printable PDF file. The PDF includes six views of the case in a 1:1 ratio

How will I get my case sent back to me?

You can access all your cases through the 3D.Ortho® File Portal.

What impression material should I use?

Any material will work. If you use alginate, wrap the impression in a damp towel.

Should I send models or impressions?

We accept both types of records.

What kind of impression tray should I use?

Plastic disposable is recommended. Metal trays interfere with the scanners laser.

Should I send a bite registration? And what kind?

Which type of appliance you order determines if a bite is required. However, sending a bite in will only give better results. Any type of bite is accepted.

Can I include photos for my case?

Yes. If you feel the bite may be hard to articulate, emailing/mailing photos will allow for a more accurate results.

What is the cost for the software and setup?

None. The only cost to you is 10-15 minutes of your time for setup and walkthrough.

How much space does a case take up on my computer?

Each case takes up 3-6 Megabytes

If I needed a physical model for my case, can you make one for me?

Yes. $18.00 per working model arch, $64.00 per ABO study model set, and $44.00 per a Slim based model set.

How long is my case stored?


How long will it take to get my case back?

Seven to ten business days is the average turnaround time for ortho cases. If you need a sooner or specific date, specify on the Rx. Please take into account shipping times and weekends. Please call for turnaround time for Snoring and Sleep Apnea Devices.