Revised June 28, 2018
Use and disclosure of health information includes using the information to manufacture medical devices for treatment by your dentist/orthodontist, to make payments for such devices and to conduct ongoing quality improvement activities. DYNAFLEX DOES NOT ENGAGE IN THE PRACTICE OF MEDICINE.
Our use and disclosure of an individual’s personal information (including protected health information) is limited as required by federal and state law. We do not sell or rent personal information about visitors to this site or customers who use the site to do business with us.
In general, you can visit our website without telling us who you are or revealing any Personal Information about yourself. However, for our customers (dentists/orthodontists) to do business with us, information about the dental/orthodontic practice as well as dental/orthodontic images and prescriptions permit us to manufacture the medical device necessary.
The website has security measures in place to help protect against the loss, misuse or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system or Transport Layer Security (TLS) encrypted segment using high-grade encryption with no less than 128-bit key strength. DynaFlex supports SSL 3.0 and TLS, which are the same encryption protocols and algorithms used by e-commerce services and online banking. Our web portals transmit patient information securely via HTTPS. We also provide individual password protected logins for the dentist/orthodontist practices who use certain aspects of our site. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this site by Internet or email cannot be 100% guaranteed.
REVISIONS TO THIS POLICY
INFORMATION WE COLLECT FROM YOU
If you are a customer (dentist or orthodontist) or prospective customer
We may collect and process your account data such as name, address, telephone number, e-mail address, credit card information and banking account information. Additionally, we may collect and manage your purchase history, transaction details, customer preferences, educational details, practice details, email and message correspondence and geo-locational data.
If you are a patient of our customer
We may collect and process patient dental and orthodontic medical records, including images of the teeth and gums provided by your doctor.
If you are a general visitor
See below regarding web logs and cookies.
At DynaFlex we do not intend to collect any information from children under the age of thirteen (13), unless the information is collected from a parent or guardian or an authorized medical practitioner. If you believe your child under 13 has provided us with Personal Information which you would like us to review or request be deleted, please contact our Data Protection Officer: Matt Malabey at mattm@ dynaflex.com.
WEB LOG FILES
We collect and log the IP address of each visitor to gather aggregate data on visitors to our site and how our site is being used. We do not associate IP addresses with any personally identifiable information. These logs may contain: the internet domain from which you access the site (such as aol.com etc); the IP address which is automatically assigned to your computer when you get on the internet (a static IP address may be identifiable as being connected to you, while a dynamic address is not usually identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; and, the address of the website you linked from, if any. If you sign on to this website to use its secured features, our web logs will also contain an individual identifier and show the services that you have accessed. All web logs are stored securely and may only be accessed by DynaFlex or its information technology and marketing experts on a need-to-know basis. DynaFlex uses web log information to help us design our website, identify popular features, resolve user hardware and software problems and to make the site more useful to visitors.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their website visits collected over time and across websites or online services. DynaFlex does not recognize or respond to browser-initiated DNT signals.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
Here is a list of the most common circumstances in which DynaFlex may use or share your information:
a) For the manufacture of your medical device
b) For payment of amounts due to DynaFlex
c) For quality assurance operations
d) For judicial and administrative proceedings
e) For compliance with any federal, state or other law
f) For the setup and management of a customer account
g) For the purchase of our products
h) For the distribution about our products, news and events we believe may be of interest to you
i) For the evaluation of user and customer trends
j) For communication with our customers (dentists/orthodontists)
k) For the process of obtaining and maintain insurance coverage, managing risks and securing professional advice
l) For the analysis of our products, development of new products and customization of products
We will not display your name or use your Personal Information in any publication or promotional material we create without your explicit consent.
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We partner with other businesses to assist us in our marketing, communications, sales, audit, legal and operational efforts and may share information for these purposes where permitted by law. We do not sell your personal information to any party. These vendors or contractors are not allowed to use your information for any purpose other than doing business with DynaFlex and may not re-disclose the information.
We may also disclose your information if we believe doing so is required by law, court order or legal process; under the discovery process in litigation; to enforce our legal rights, policies or contracts; or if in good faith we believe that disclosure is otherwise necessary so long as permitted by law.
LINKS TO OTHER SITES
Our websites may contain links to other websites merely as a convenience. DynaFlex is not responsible for the privacy practices or the content of such other websites, and inclusion of the links does not mean we endorse the information or the company. This means that if you connect to another site through our websites, we are not responsible for and we cannot control what they do with your information.
Also, you may have the opportunity to share your information with other websites, such as social media sites. We may provide a convenient link to let you do this easily, but we are not responsible for and we cannot control their website or your posts/sharing. You are encouraged to review the privacy policies and information collection practices of these other websites and social media sites.
We have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summary. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a written complaint with a supervisory authority responsible for data protection. You may do so by contacting our Data Protection Officer. See below.
To the extent that the legal basis for our processing of your Personal Information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
RETAINING, CORRECTING AND DELETING PERSONAL INFORMATION
Personal Information that we process for any purpose shall not be kept for longer than is necessary for that purpose. We may retain the information as necessary for compliance with a legal obligation to which we are subject or to permit our customers (dentists/orthodontists) convenient use of our services and products, including the dental/orthodontic records or images. If you wish to revoke any authorization to collect or use your Personal Information or you wish to correct or delete your Personal Information, please contact our Data Protection Officer. See below. If you revoke your authorization, we will no longer use or disclose the information, but we will not be able to take back any information that we have already shared.
INTERNATIONAL DATA TRANSFERS
APPLICABLE LAW AND JURISDICTION
If you have any questions about this Privacy Statement, the privacy practices of our websites, your information, your rights regarding your information, or your dealings with our websites, please contact our Data Protection Officer: Matt Malabey, . DynaFlex 10403 International Plaza Dr., St. Ann, Missouri, 63074 U.S.A. 1-800-489-4020.